Hospitality

Rooms that smell fresh every night they’re booked.

Musty rooms cost bookings and reviews. Cognituv treats the fan coils, vertical cabinet units and common areas where odors start, and tracks room air quality in Cognituv Connect.

Case studyA problem room back in service, 12 months without a complaintHospitality · Hotel · New York Downtown · New York, NYIAQ & odorRead the case study
A hotel lounge with warm lighting and seating

What’s at stake

The problems we hear most.

  • Odors start in the equipment

    Vertical fan coils and PTACs run wet and dark. Biofilm on the coil and drain pan is a common source of musty smells.

  • Out-of-order rooms earn nothing

    A room pulled for odor remediation is lost revenue.

  • Common areas are judged too

    Lobbies, fitness rooms, restaurants and corridors shape first impressions.

  • Crews are stretched

    Fixes have to drop into existing equipment between turns.

Proven in the field.

All case studies →
AIR-QUALITY COMPLAINTS12 months. Zero complaints.Complaints36912months0 complaints in the 12 months sinceFreshFilter retrofitRoom back in serviceILLUSTRATION Complaints12 months0 complaints in 12 monthsFreshFilter retrofitRoom back in serviceILLUSTRATION
Complaints12 months0 complaints in 12 monthsFreshFilter retrofitILLUSTRATION
IAQ & odor

IAQ & odor

Conrad Hotel

Hospitality · Hotel · New York Downtown · New York, NY

A problem room back in service, 12 months without a complaint

One guest room kept drawing odor complaints that maintenance, deodorizers and new filters couldn’t fix. A FreshFilter in its cabinet unit put it back in service, rented with zero complaints since.

Read the Conrad Hotel case study →

Facility types

What changes from one facility type to the next.

What we look at first, the systems we usually find, the codes and standards to check and where we’d start. Codes and standards are listed for reference: a listing isn’t a compliance finding, and doesn’t mean any product, Cognituv’s included, is certified to one.

  • Full-service hotel and resort

    Guest rooms with restaurants, meeting rooms, pools and back-of-house, often with a cooling tower on the roof.

    Includes: Full-service hotel · Resort

    We look at
    • Musty odors that start in guest-room fan coils
    • Lobbies, corridors and meeting rooms
    • Pools, spas and cooling-tower water
    Typical systems
    Vertical fan coils (VCUs) · PTACs · Central air handlers · Cooling towers
    Codes and standards
    IBC groups to screen
    R-1 (Residential: transient) · A-2 (Assembly: dining, drinking and casino gaming) · A-3 (Assembly: other assembly)
  • Select-service and extended-stay hotel

    Guest rooms with few shared services, a small crew and a PTAC or split system in nearly every room.

    Includes: Economy hotel · Select-service hotel · Extended stay

    We look at
    • PTAC coils behind guest complaints
    • Rooms pulled out of order for odor
    • Leaks and humidity
    Typical systems
    PTACs · Split systems · Rooftop units
    Codes and standards
    IBC groups to screen
    R-1 (Residential: transient) · R-2 (Residential: permanent, multi-unit)
    Where we’d start
    FreshFilter · Cognituv Connect
  • Multifamily residential

    Apartment and condominium buildings, from high-rise towers to affordable housing, where residents live with the HVAC every day.

    Includes: Apartment tower · Condominium tower · Affordable and workforce housing

    We look at
    • Mold and moisture in units
    • Odors moving between units and corridors
    • Leaks before they reach the unit below
    Typical systems
    Fan coil units · PTACs · Central air handlers · Window and split units
    IBC groups to screen
    R-2 (Residential: permanent, multi-unit) · R-3 (Residential: smaller uses)
  • Restaurant and commercial kitchen

    Dining rooms and kitchens with hood exhaust, grease and heat working on the HVAC.

    Includes: Full-service restaurant · Quick-service restaurant · Hotel kitchen

    We look at
    • Kitchen odors reaching the dining room
    • Coils on rooftop units serving the kitchen
    • Walk-in cooler temperature
    Typical systems
    Rooftop units · Split systems · Kitchen hood exhaust · Walk-in coolers
    Codes and standards
    IBC groups to screen
    A-2 (Assembly: dining, drinking and casino gaming) · B (Business)
  • Casino, theater and convention center

    Gaming floors, auditoriums and exhibition halls that swing from empty to full in an hour.

    Includes: Casino gaming floor · Performance venue or cinema · Convention and exhibition center

    We look at
    • Smoke and odor on gaming floors
    • Air at peak crowds
    • Energy between events
    Typical systems
    Central air handlers · VAV · Dedicated outdoor-air systems
    Codes and standards
    IBC groups to screen
    A-1 (Assembly: performance and cinema) · A-2 (Assembly: dining, drinking and casino gaming) · A-3 (Assembly: other assembly)

Identify · Apply · Verify™

How a project runs.

  1. Identify

    Room sensors and guest complaints show which rooms and units are the problem.

  2. Apply

    FreshFilter or Overwatch dropped into existing equipment between turns.

  3. Verify

    Room air quality keeps reporting into Cognituv Connect, so you can see each room stay fresh.

AIR QUALITY · BY ZONETarget rangeTreatment onILLUSTRATION

Where we work: Full-service hotels, Select-service and extended stay, Resorts, Multifamily and senior living, Restaurants and kitchens and Fitness and spa.

Codes and standards

The references to check, each linked to its publisher.

The list comes from Cognituv’s facility and code library, reviewed September 2026. Publication isn’t adoption: whether a document applies, and which edition, depends on your jurisdiction, its amendments and your project, and the authority having jurisdiction decides. A listing isn’t a compliance finding for your facility, and doesn’t mean any product, Cognituv’s included, is certified to it.

See what the data says about your facility.

Start with a no-cost assessment: a call with an engineer and a written recommendation. When you want the data first, Cognituv Connect measures your own equipment, scoped and quoted for your site.

Book an assessment