This warranty disclaims implied warranties, including merchantability and fitness for a particular purpose, and limits our liability. Please read it.
Cognituv, LLC, 5004 Bee Creek Road, Suite 320, Spicewood, TX 78669, USA (“Cognituv,” “we,” “us”) warrants that its products are free from defects in materials and workmanship for the periods below. If a Product is defective, we will repair or replace it.
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state. It is published at cognituv.com/warranty and supplied with the Product.
1. Who is covered
The original purchaser, whether you bought from Cognituv or from an authorized Cognituv distributor. Coverage does not pass to later owners, and you may not assign it without our written consent.
2. What is covered
Defects in materials and workmanship in the Cognituv product shown on your invoice (the “Product”).
3. How long
Coverage starts the day the Product ships from Cognituv.
| Covered item | Warranty period |
|---|---|
| Device — enclosure, fixture body, power supply and ballast, mounting hardware, factory wiring | Five (5) years |
| UV-C lamps and emitters | One (1) year |
| Replacement parts bought separately | Ninety (90) days, or whatever remains of the original period — whichever is longer |
Repairing or replacing a Product does not restart or extend the period. A repaired or replacement part is covered for whatever time remains. We may change this warranty at any time, but not retroactively — the version in effect when your Product shipped is the one that applies.
4. What is not covered
This warranty applies only if the Product was installed and operated:
- As described in our specifications, on the product label and packaging, in the installation and operation manual, and on cognituv.com;
- In line with applicable safety standards — the National Electrical Code (NEC), the American National Standards Institute (ANSI), or in Canada the Canadian Standards Association (CSA); and
- In equipment approved for the application, within the Product’s normal operating range.
We do not cover:
- Damage from negligence, abuse, misuse, mishandling, or improper installation, storage or maintenance; fire or natural catastrophe; vandalism or civil disturbance; power surges, improper power supply or current fluctuation; corrosive environments; induced vibration or harmonic oscillation; alteration; accident; failure to follow our instructions; or anything else beyond our reasonable control.
- Normal wear, and the normal decline in UV-C lamp output. Lamps and emitters are consumables with a rated useful life stated in the Product documentation. Output falling off within that life is expected, not a defect.
- Quartz or glass breakage after delivery, or damage from handling after delivery. Broken lamps are addressed below.
- Consumables and maintenance items: filters, filter media, gaskets, seals and O-rings.
- Fouling, scaling, biofilm, corrosion or debris from your process, water, air or gas conditions.
- Products with the serial number, date code or identifying label removed, defaced or altered.
- Products repaired or modified by anyone other than Cognituv or an authorized service provider, or fitted with non-Cognituv lamps, ballasts or parts.
- Cosmetic damage that does not affect how the Product works.
- Software, firmware and the Cognituv Connect™ platform, which are covered by their own subscription and license terms.
- Third-party components, which carry their manufacturer’s warranty. We pass those through where they are assignable.
- The labor, tools, lifts, scaffolding, travel, shutdown or downtime needed to remove and reinstall parts.
This warranty is void if the Product is used for something it was not designed to do. We are not obligated to provide warranty service while any amount you owe us for the Product is past due.
Lamps: not working vs. broken
We cover lamps that do not work. We do not cover lamps that arrive broken — breakage is a shipping and handling matter, not a defect.
As a courtesy, we will help with fewer than five (5) broken lamps, or 2% of the lamp quantity on your order, whichever is greater, if you report it within five (5) business days of delivery with photos of the carton, the packaging and the lamps. Above that, file a claim with the carrier: note the damage on the delivery receipt, keep all packaging, and we will provide documentation to support your claim.
5. What this warranty is not
This warranty covers defects, not results. It is not a performance guarantee. Energy savings, air quality, pathogen reduction, corrosion and MIC control, and product-quality outcomes all depend on site conditions, system design, operation and maintenance that we do not control. We are bound to a performance commitment only where it is written into an agreement, a measurement and verification (M&V) scope of work, or an energy services contract signed by a Cognituv officer.
6. What we will do
If a Product is defective during its warranty period, we will repair it or replace it free of charge — our choice. A replacement may be new, refurbished, or an equivalent or better item. We pay standard ground shipping to return the repaired or replacement item to you within the contiguous United States; expedited, international and jobsite delivery are yours. Items we replace become our property.
For catalog stock items we may ship a replacement before the defective one reaches us. This is case by case, is not a term of this warranty, and we confirm the terms when we issue the RMA.
If repair and replacement are not commercially practicable, we may refund what you paid, prorated over the warranty period. That refund ends our obligations under this warranty.
7. Returns and warranty claims
Start every return and every warranty claim the same way — email Team@cognituv.com or call 1-888-580-8738. We will tell you what applies and issue a Return Merchandise Authorization (“RMA”) number. Nothing may be returned without one, and we may refuse cartons with no visible RMA number.
What to send us
Tell us the model or SKU, the serial number, your proof of purchase date, the site, and what happened, with photos where you have them. We will acknowledge and issue an RMA number within two (2) business days.
Shipping it back
Ship the item to the address on the RMA within thirty (30) days, in the original or equivalent packaging, with the RMA number written clearly on the outside of the carton. RMA numbers expire thirty (30) days after we issue them.
What happens next
| What we find | What we do |
|---|---|
| A defect covered by this warranty | We repair or replace the Product free of charge. No restocking fee. We credit your inbound ground freight and pay standard ground shipping to return the item to you. |
| Not defective, or excluded under Section 4 | We tell you before doing anything further, and may invoice inspection, repair and return freight at our current rates. If you still want to return the Product, the return terms below apply. |
Returning a Product that is not defective
Accepted at our discretion under the Cognituv Terms of Sale, and only if you asked within thirty (30) days of delivery. The Product must be unused, uninstalled and in its original packaging with all components and documentation. A restocking fee of 25% of the invoiced price applies, you pay return freight and carry the risk in transit, and we credit your account after inspection. Refund to the original payment method is at our discretion.
These cannot be returned: built-to-order, configured, custom and special-order assemblies; Class I Division 2 and explosion-proof equipment; opened lamps, emitters and other consumables; filters and filter media; installed or energized Products; discontinued items; and software, subscriptions and services, including Cognituv Connect™.
8. No other warranties
Except for the express warranty above, Cognituv makes no warranties, express or implied. All implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, are limited to the applicable warranty period and are otherwise disclaimed to the fullest extent permitted by law.
Some states do not allow limits on how long an implied warranty lasts, so this may not apply to you.
9. Limit of our liability
The remedies above are your only remedies and our entire liability for any breach of this warranty. Our liability will never exceed what you paid for the defective product. We are not liable for consequential, incidental, special, indirect, punitive or exemplary damages, including lost profits, lost revenue, business interruption, lost data, the cost of substitute goods or services, product recall, spoilage or remediation. These limits apply even if a remedy fails of its essential purpose.
Some states do not allow these exclusions, so they may not apply to you.
10. Only Cognituv can change this warranty
This is the “Standard Warranty” referred to in Cognituv distribution, reseller and channel agreements. No distributor, reseller, sales representative, installer, contractor or employee can promise anything beyond it. If one does, that promise is their obligation, not ours.
11. Governing law
Texas law governs this warranty, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute goes to the state or federal courts in Travis County, Texas, and you consent to their jurisdiction.
12. Contact
Cognituv, LLC · 5004 Bee Creek Road, Suite 320, Spicewood, TX 78669, USA
1-888-580-8738 · Team@cognituv.com · cognituv.com