Hospitality · Hotel

Conrad Hotel: A problem room back in service, 12 months without a complaint.

New York Downtown · New York, NY

One guest room kept drawing odor complaints that maintenance, deodorizers and new filters couldn’t fix. A FreshFilter in its cabinet unit put it back in service, rented with zero complaints since.

AIR-QUALITY COMPLAINTS12 months. Zero complaints.Complaints logged369120 complaints in the 12 months sincemonthsFreshFilter retrofitRoom back in serviceILLUSTRATION

Identify · Apply · Verify™

How it was done.

  1. Identify

    One guest room drew repeated odor complaints. Expert HVAC maintenance, deodorizers and filter changes didn’t fix it. At about $1,000 a night, with the hotel at 98% average occupancy, every night it sat out lost revenue, and guest perception put the brand at risk.

  2. Apply

    A Cognituv FreshFilter built into the room’s existing vertical cabinet unit for continuous air and coil treatment.

  3. Verify

    Air-quality monitoring measures and verifies the room continuously. It has been rented with zero complaints in the 12 months since installation.

Successful outcomes

What changed.

  • Room back in service and rented
  • Zero complaints in 12 months
  • Energy savings; improved IAQ
  • Automated air treatment

Start with a no-cost facility assessment.

A call with an engineer, then a written recommendation for treatment, monitoring or both, sized to your equipment.

Book an assessment