Hospitality · Hotel

Conrad Hotel: A problem room back in service, 12 months without a complaint.

New York Downtown · New York, NY

One guest room kept drawing odor complaints that maintenance, deodorizers and new filters couldn’t fix. A FreshFilter in its cabinet unit put it back in service, rented with zero complaints since.

AIR-QUALITY COMPLAINTS12 months. Zero complaints.Complaints36912months0 complaints in the 12 months sinceFreshFilter retrofitRoom back in serviceILLUSTRATION Complaints12 months0 complaints in 12 monthsFreshFilter retrofitRoom back in serviceILLUSTRATION

Identify · Apply · Verify™

How it was done.

  1. Identify

    One guest room drew repeated odor complaints. Expert HVAC maintenance, deodorizers and filter changes didn’t fix it. At about $1,000 a night, with the hotel at 98% average occupancy, every night it sat out lost revenue, and guest perception put the brand at risk.

  2. Apply

    A Cognituv FreshFilter built into the room’s existing vertical cabinet unit for continuous air and coil treatment.

  3. Verify

    Air-quality monitoring measures and verifies the room continuously. It has been rented with zero complaints in the 12 months since installation.

Successful outcomes

What changed.

Room back in service and rented

  • Zero complaints in 12 months
  • Energy savings; improved IAQ
  • Automated air treatment

Products in this project

Installed: Cognituv FreshFilter · Vertical cabinet unit · IAQ monitoring. Source: Cognituv customer case study.

Start with a no-cost facility assessment.

A call with an engineer, then a written recommendation for treatment, monitoring or both, sized to your equipment.

Book an assessment